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Delivery Information

Delivery Options

Worldwide

We can ship New Zealand packages to most places in the world. Note that some products may not be allowed or may be restricted in some countries. Responsibility for this rests with the purchaser and if you are not sure if a particular item is permitted in your country we recommend that you check before ordering. For deliveries to some high risk countries we will request proof of identity documents before dispatching goods. This includes most countries in Africa including Nigeria and Ghana.

Delivery Service

NzHealthy offers two levels of delivery service. Express Courier will see your order delivered within approximately 8 Working days depending on your location. Express Services have a tracking number and signature is required on delivery.
Standard Post will have your order to you within approximately 15 Working days again depending on your location. Stardard Services may not have tracking number but may required signature upon Receiving .

NZ Post logo

The exact delivery cost of your order will be clearly displayed for your approval during the checkout process.  You can estimate the delivery cost of the goods in your cart at any stage by using our 'Postage Estimator' on the Shopping Cart Summary page.
 
We charge a flat-rate for orders weighing up to 1 kilogram (1kg).  This rate is determined by your delivery country and choice of delivery method.  For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional 100 gram of product weight thereafter.  These rates also vary depending on your delivery country and choice of delivery method.
 

Checking Order Status

You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been posted (any tracking information will be included); this e-mail should arrive within approximately 24 hours.

 

We normally ship our products within one (1)business days unless specified otherwise in the item description. If we are unable to dispatch your order within seven business days we will contact you and advise you of the expected dispatch date.

Delivery costs are calculated on the weight and destination of your order - based on New Zealand Post postage rates. Products which may exceed the size or weight restrictions of NZ Post will require a special quote which will be calculated and e-mailed within 1 working day.

Our products are delivered with free insurance when you purchase from Shop New Zealand.
In the highly unlikely event that your item arrives damaged, or is lost, let us know, and we will either replace it (if a replacement is available) or issue a refund - the choice is yours.

Any import duties or taxes, which are levied by the authorities in the destination country are at your cost.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

 

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